Advice

Why a human translator is best for translating training materials

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Some training documents containing graphs and charts are on a table, with four people's hands gathered around it.

When you work in an international company, documents and paperwork can come in many shapes and forms, as can the reasons why business documents need to be translated into another language. For every document with an external use, such as marketing materials, proposals, and websites, there are tons of internal documents that need to be available in multiple languages too, such as company policies, financial statements, and reports.

I have translated hundreds of business documents, and lots of them are meant for internal use only. This sometimes includes training materials, which are either designed to be delivered to new employees or to help develop the skills of existing employees.

But, just because they are not going to be seen by the public, doesn’t mean that they shouldn’t be translated well or given less thought – after all, your employees’ opinions matter too! I have already covered why getting a colleague to do your translations is not a good idea, but it could also be a mistake to run your text through an AI program such as ChatGPT. Here are some of the challenges that I come across when I translate internal documents such as training materials.

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Global Talent Visa for Arts & Culture: How to find a certified translator

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An Italian passport, a map, some money, a magnifying glass and a camera sit on top of a checkered suitcase.
Photo by Francesca Tirico on Unsplash

If you are applying for a UK Global Talent Visa, you may find that you need to include translations of some of your evidence. The Arts Council requests that if any pieces of evidence are in another language, they must include a full translation from a certified translator. But what does this mean, and how do you find a certified translator?

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The pitfalls of AI translation for large-scale projects

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An image of a robot in front of a laptop to illustrate automatic and AI translation.

Whether translators like it or not, AI translation and other automatic translation solutions are here to stay, and are becoming a popular solution for companies with large, repetitive translation projects that they will keep adding documents to.

Even before ChatGPT, automatic translation has been around for many years, under the name “machine translation” (MT). A machine translation engine automatically translates sentences into another language, while a translator or editor may post-edit the text to make sure that it is translated correctly and makes sense. Some engines “learn” from previous translations that the translator has made, and can incorporate those solutions into similar sentences that it finds in future documents.

In theory, this speeds up the translation process (the translator’s role is more editing than actual translating, since they are working with the sentence that the MT has made) and generally reduces the company’s translation costs.

But sometimes, this is all too good to be true. Although this method can speed up large translation projects, if too many corners are cut then it can lead to subpar work and some embarrassing mistakes once the translation is published.

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Certified Translations for UK authorities: Frequently Asked Questions

/ Natalie / 4 Comments
A French Dictionary with a legal document next to it.

Getting a certified translation of a personal document such as a birth or marriage certificate can seem like a minefield – and if you’re applying for a UK visa or passport, you want to get it right first time to avoid wasting time or money.

But there is surprisingly little information online about what your translated document should include, how it should look, and what kinds of things are acceptable. You may receive some information with your application, but the most helpful official information can only be found on these two web pages.

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What to do if you’re not happy with a translation you’ve commissioned

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You may not have to throw away your translation

On my blog, I like to talk about how to get the best possible translation for your money and reach the happiest ending for either you or your business – but unfortunately, sometimes things may not go as planned, either for the translator or for the person requesting the translation. I’d be lying if I said that I’ve never received questions about a translation I’ve done – although thankfully, these have never been full-on complaints, just clarifications 😉

Still, if you’ve hired a translator to translate your website or business documents, but something feels a bit off…how do you fix it?

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Got a bilingual colleague? Don’t use them for business translations

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Bilingual employee translating company documents

In my previous job, there was a Dutch guy and a French woman (and me) and we were always called upon to do quick translations for our teams. The company we worked for was in that funny position where there wasn’t enough demand for there to be a full-time in-house translator, but the need for small or urgent translations still arose from time to time – for things like invoice queries, training materials, and certain emails.

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The myth of sworn translators in the UK

/ Natalie / 11 Comments

Certified Translation

Whenever someone asks me if I’m a sworn translator, or I get a request asking if I can do a certified translation, I find myself launching into a long-winded explanation about what this actually means – which is probably a bit alarming for those who were expecting a simple ‘yes’ or ‘no’ answer.

I decided to write a bit more about this, because the idea of sworn translators is a misconception that continues to circulate around the UK. They sound cool, and they definitely sound like a legitimate example of a translator – after all, swearing is as official as you can get!

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3 challenges of translating tourism content

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Tourism Translation

I wrote a guest blog post for the translation technology company SDL about the challenges of translating tourism content.

Although translating texts for the tourism industry can be very interesting, there is a lot more work to it than meets the eye, and it’s certainly not something that should be rushed – or left to chance.

Read an excerpt from my blog post below, and read the full article here.

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Why this “good enough” translation is not fit for purpose

/ Natalie / 9 Comments

 

Many translators would agree that there are two ways to translate something. While some of our clients appreciate that translations take time, require creativity and expertise, and may not word-for-word look like the original text, other clients may prefer a literal translation to be on the safe side, or may say something along the lines of “it doesn’t matter if it’s not perfect” or “as long as people can understand what it says”.

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